notes
Privacy / KVKK
01 · Data controller and contact
Brand: Dagdroøm. Business name: Veltora. Seller / Invoice issuer / Data controller: Barış Türkmen. Address: 1821/1 Sokak 7/9 Bostanlı Karşıyaka / İZMİR. Tax office: Çiğli Vergi Dairesi. Tax number: 8790693184. Phone: 0538 971 57 33. No MERSİS number. KEP: baris.turkmen@hs01.kep.tr. Email: contact@dagdroom.de. Use these channels for questions and requests concerning your personal data.
02 · Information collected and methods
When you access the site, technical information such as your IP address, browser and device details, access time and request logs may reach the hosting infrastructure. When you write to us, your name, email, message and attachments are processed. Shopping transactions may involve your name, phone, email, delivery and billing addresses, product, quantity, amount, transaction reference and order/payment status. Information is obtained electronically from you, browser requests and service-provider transaction notifications. The contact form opens your own email application; the message is transmitted only when you send it. The current account and newsletter forms do not create an account or subscription, or transmit the entered information to a server for those purposes.
03 · Purposes and legal bases
Data needed to answer product and order enquiries, carry out sales and arrange delivery is processed for entering into or performing a contract (KVKK 5/2-c); invoicing and mandatory records for legal obligations (5/2-ç); and complaint, return and dispute records for establishing, exercising or protecting a right (5/2-e). Technical processing needed for site security and operation relies on legitimate interests, provided your fundamental rights and freedoms are not harmed (5/2-f). Marketing requiring separate permission is not initiated on the basis of this text.
04 · Recipients of information
The site is hosted on Vercel, which processes visitor requests. Contact email uses the GoDaddy E-posta Başlangıç service; correspondence and attachments are transmitted and stored through that email service. KEP correspondence passes through the KEP provider. The selected payment provider is iyzico (iyzi Ödeme ve Elektronik Para Hizmetleri A.Ş.); order, amount, contact and billing details needed for payment are shared with it. Card details are entered on iyzico’s payment page. The iyzico privacy policy describes processing within its own service. Recipient, address and phone details needed for delivery may be passed to Yurtiçi Kargo, and records required by law to competent authorities.
05 · Service infrastructure abroad
Hosting and email services may use systems abroad, so technical access logs and email correspondence may be processed outside Türkiye. Domestic-only sales therefore do not mean all personal data is kept solely in Türkiye. Details of providers’ processing arrangements are available in the policies of Vercel / GoDaddy. The conditions and applicable safeguards under KVKK 9 must be met for international transfers. This notice does not replace a transfer authorisation, explicit consent or a standard contract. Requests for information about transfers can be sent to our contact addresses.
06 · Cookies and browser storage
The site uses browser storage for language, bag and cookie preferences and an exchange-rate cache. Rates are obtained from Frankfurter; technical information such as an IP address may reach that service during the connection. Advertising and analytics tracking are not active on the current site. See the Cookie Policy for details and preference management.
07 · Retention, security and deletion
Personal data is retained only for the time needed for its purpose and applicable legal retention obligations. Order and invoice records follow relevant tax, accounting and consumer legislation; complaint and dispute records follow the periods needed to exercise and protect rights. When the grounds for processing cease, deletion, destruction or anonymisation provisions apply. The security approach includes preventing unauthorised access, restricting access by role and protecting account details. The website connection is encrypted with HTTPS. Do not send card numbers, card security codes or account passwords by email.
08 · Your rights and requests
Under KVKK 11, you may learn whether your personal data is processed, request information if it is, learn the purpose and whether use is consistent with it, know recipients in Türkiye or abroad, request correction of incomplete or inaccurate data, request deletion or destruction where legal conditions are met, request notification of corrections and deletions to recipients, object to adverse outcomes based solely on automated analysis, and seek compensation for harm from unlawful processing. Send a written request addressed to Barış Türkmen at 1821/1 Sokak 7/9 Bostanlı Karşıyaka / İZMİR; use KEP at baris.turkmen@hs01.kep.tr; or email contact@dagdroom.de from an address you previously provided and which is registered in our system. Include your full name, Turkish identity number (for foreign nationals, nationality and passport number or identity number if available), address for notices, email and phone if available, request subject and, for written requests, signature. Relevant documents may be attached. Requests are resolved as soon as possible according to their nature and within 30 days at the latest, normally free of charge. If additional costs arise, only the tariff set by the Board may apply.
09 · Policy updates
This text is updated when services and processing activities change. The current version and date are published here. New activities requiring separate information or explicit consent must fulfil those obligations separately.
Distance Sales Agreement
01 · Parties
Brand: Dagdroøm. Business name: Veltora. Seller / Invoice issuer / Data controller: Barış Türkmen. Address: 1821/1 Sokak 7/9 Bostanlı Karşıyaka / İZMİR. Tax office: Çiğli Vergi Dairesi. Tax number: 8790693184. Phone: 0538 971 57 33. No MERSİS number. KEP: baris.turkmen@hs01.kep.tr. Order support: contact@dagdroom.de. The buyer is the consumer whose name, contact and delivery details appear in the order.
02 · Subject and order details
The agreement covers the sale and delivery of the selected clothing product. When online sales open, the product, size, colour, quantity, tax-inclusive price, shipping charge, total amount, payment method and delivery terms must be provided in the order-specific pre-contract information, and it must be clear that confirming the order creates an obligation to pay. This general page does not replace the order-specific pre-contract information or copy of the agreement.
03 · Payment and delivery
Orders are handed to Yurtiçi Kargo within 2 business days of payment confirmation. This is the dispatch period, not the delivery time to the customer. Product prices include VAT and exclude shipping. A flat shipping charge of 149 TL, including VAT, is added once per domestic order; the product subtotal, shipping and total payable are shown separately in the bag. Delivery takes place within the stated period and, except for the custom-made production exception, no later than 30 days. Undisclosed additional charges cannot be imposed on the consumer. The seller bears the risk of loss and damage until delivery by the carrier specified by the seller.
04 · Withdrawal and refunds
Withdrawal notices, return shipments, shipping costs and refunds are explained on the Delivery & Returns page; those terms form part of this agreement.
Impossibility of delivery
If fulfilment becomes impossible, the consumer is informed in writing or on a durable medium within 3 days of this becoming known. All amounts collected, including delivery charges, are refunded within 14 days of notification. A product being out of stock does not, by itself, constitute impossibility.
05 · Defective products
If a product does not have the agreed characteristics, the consumer may, subject to the legal conditions, withdraw from the agreement, request a price reduction, free repair or replacement with a non-defective product. These rights are not restricted to the no-reason withdrawal period.
06 · Requests and scope
Sales and delivery are limited to Türkiye. Order-related requests may be sent to contact@dagdroom.de. The consumer retains the right to apply to the competent consumer arbitration committee or consumer court.